Ashok Nayee
I am highly skilled Implementation and Client Support Specialist, 2nd-3rd Line & Field Service, Infrastructure Engineer with expertise in MHS (Material Handling Systems), WES (Warehouse Execution Systems), AutoStore, Shuttle Systems, MS Windows Applications, Operating Systems, Google Suite, Mobile Device Management, Break-Fix, just to mention a few. Vast experience in high-volume environment with strong analytical, communication and organisational abilities. Also, able to think logically, creatively, complex problem solver, able to thrive in fast-paced and challenging roles. An individual with can do attitude. Always willing to learn and have absolute commitment and dedication to work. Well talented with ability to multi task and always a valuable asset to any organisation.
Experience
Implementation Consultant
As an Implementation Consultant: assist in the planning, organising and implementation of multiple complex technical projects involving several system integrations points and Client specific development. Taking projects from original concept through final implementation and being responsible for working on project teams and assigning individual responsibilities in addition to providing technical and analytical guidance.
Client Support Specialist
A key point of contact for all Clients, ensuring high-quality technical support services is provided to related Fortna’s system and software functionality. Working closely with the Client teams, I'm not only responsible for problem identification/resolution but for also ensuring that Client systems are proactively monitored.
There is also a significant focus on creating strong working relationships within Client and internal teams to ensure appropriate resources and technical expertise are utilised for the benefit of Fortna's Clients. In addition, provide effectively prioritise and communicate issues, as well as producing accurate documentation, including incident report creation and Client call log monitoring and analysis.
3rd Line / Test, Configure & Deployment Engineer
MKC provides a range of consultancy, process, policy and implementation service that contribute to the performance levels of public and private sector enterprise alike.
Extensive involvement and hands on delivery of high-quality proof of concept testing and configuration work toward solutions deemed fit for purpose to allow engineers to implement business benefit to clients.
Field Service – Hybrid Engineer – Desktop Support
Fix computers and computer equipment on site and over the phone. Break fix, configuration, and installation of all sorts of IT equipment.
1st Line Analyst
Providing optimum service to customers as a first point of contact for any IT related issues. The primary duties were to receive and accurately log incidents, providing resolution wherever possible, or to pass those incidents onto the most appropriate technical teams for resolution, within the agreed SLA’s.
1st / 2nd Level Analyst
To provide 1st/2nd line technical support; answering support queries via phone and email and to maintain high degree of customer service for all support queries and adhere to all service management principles. Assisting all customers with their queries about any of supported hardware, software and computing platforms in a professional and courteous manner.
Field Service Engineer
Fix computers and computer equipment on site. Break fix, configuration and installation of all sorts of IT equipment. Help other engineers to resolve & troubleshoot problems over the phone.
Proprietor
Embarked on a personal project to develop a convenience store into mini supermarket whist increasing revenue by 40% and significantly increased customer base.
Field Service – Hybrid Engineer – Desktop Support
Fix computers and computer equipment on site and over the phone. Break fix, configuration, and installation of all sorts of IT equipment. Also training new employees in the field especially with the software side of it. Time to time I’d cover site to log and try and fix problems over the phone or visit user if available on site.
Post Sales Technical Specialist
Manage and support the implementation of projects and customers closed by the sales teams supported. Proactively assess solution specifications in light of changing customer requirements and recommend solution changes that optimise value.
Technical Co-ordinator (Team Leader)
Offering support and acting as a liaison with the Head Office for other technical members of the Time Computer Systems. My role included problem solving, ordering of parts and using feedback to create a monthly technical newsletter.
Floor Manager
Manage and direct and as well as coach and motivate staff through observation and action.
Salesperson (par-time)
Specialised in selling all electrical & computers and computer accessories
Education
Nene College of Northampton
Crawley College of Technology
RSA in Information Technology
Crawley Training Association (ITEC)
Ifield Community College, Crawley
Skills
- Excellent communication skills and interpersonal skills
- Excellent customer service skills
- Ability to define and execute test strategies based on business requirements
- Attention to detail
- Knowledge of IT infrastructure
- Change & Management Control
- Quality assurance
- Team Player
- Client facing
- Methodological
- Logical thinking
- Analytical skills
- Sophos Antivirus & Firewall ♦ Sophos Encryption ♦ Redstor Cloud Backup ♦ Redstor Centrastage ♦ Hyper-V ♦ VMWare ♦ DNS ♦ DHCP ♦ IIS ♦ SQL ♦ Citrix XenApps ♦ Mobile Device Management (MDM) ♦ LAN ♦ WAN ♦ VPN ♦ Symantec Backup Exec ♦ Apple VPP & DEP ♦ Google Suite ♦ Web Design ♦ MS Office 2010, 2013, 2016 & Office 365 ♦ WES (Warehouse Execution Systems) ♦ AutoStore Console ♦ Dematic Shuttles Console
- Servers ♦ Desktop ♦ Computers ♦ Laptops ♦ Netbooks ♦ Tablets ♦ Mobile Devices ♦ Apple iMacs ♦ Printers ♦ Projectors ♦ Scanners ♦ Network Switches ♦ Access Points ♦ Interactive Whiteboards & Interactive Projectors ♦ Digital Cameras ♦ CCTV Systems
- Microsoft Windows Server - 2003, 2008, 2008-R2 2012 R2 2016 ♦ MS Windows Client Operating Systems: XP, Windows 7, Windows 8 & 8.1, Windows 10 ♦ MacOS ♦ Linux
Interests
Apart from being a Technology nerd, I enjoy most of my time being outdoors, cycling, walking and swimming.
When forced indoors, I follow a number of sci-fi and fantasy genre movies and television shows, I am an aspiring chef, and I spend a large amount of my free time exploring the latest technology development in the world.
Awards & Certifications
- Project Management Foundations
- Effective Time Management
- Managing Your Time
- Microsoft Teams Essential
- Learning Debian Linux
- Learning Linux Command Line
- Oracle Database 12c: Basic SQL
-
Windows 10
♦ Intune Device Management
♦ Manage Remote Access
♦ Time and Tricks
♦ Advanced Troubleshooting for IT Support
♦ IP Pros Essential Training
♦ Anniversary Update New Features
♦ Computer Literacy
- Windows Autopilot Essentials
- Milton Keynes Council – Project Management Course
-
Microsoft Certified IT Professional (MCITP)
♦ MCTS – Windows 7, Configuration
♦ MCTS – Windows Server 2008 Applications Infrastructure: Configuration
♦ MCTS – Windows Server 2008 Active Directory: Configuration
♦ MCTS - Windows Server 2008 Network Infrastructure: Configuration
♦ MCITP - Enterprise Administrator
- Cisco – C405 Cisco Awareness
- HP – Desktops, Workstations & Notebook [2010]
- HP – APS HP ProLiant Systems
- Toshiba - Configuration and Systems Support Programme (CSSP-A/i)
- MS Windows - Installing & Configuring MS Windows 2000 File & Print Servers
- MS Windows - Pre-Installing & Deploying MS Windows 2000 Professional
- Compaq - Compaq System Architecture
- Compaq - Compaq Systems Technologies Course
- MS Windows - Administering Microsoft Windows NT4.O
- Toshiba - Computer Service Engineering
- Toshiba - CSE-E/i